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FAQ / Help

My order will not process, what do I do?

If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. We recommend contacting your bank and letting them know you are making an international purchase. If the error message keeps re-occurring, please call us at 1-888-277-6842

Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within the same business day of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team with your order number and request details included in the email. This will minimize the processing delay with your order due to the changes being made.

Where is your size chart?

Every Pixie Girl style is so unique that it would be impossible to determine a size chart. Please see the description for each item size recommendations. If you have any other questions about sizing please email us at customercare@pixie-girl.com

Where is my order? I have not received it yet?

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

What if the item I am interested in is sold out?

We make a very limited number of all styles. Our items tend to sell out very quickly and are not always restocked.